By using the Muuttua Water website or placing an order through our online store, you agree to the following Terms & Conditions.
Products & Availability
All products are subject to availability.
Product images are provided for illustrative purposes and minor differences in packaging or presentation may occur.
Muuttua Water reserves the right to update product information, specifications and availability from time to time.
Orders
Orders are processed once payment has been successfully received.
An order confirmation confirms that we have received your order. It does not necessarily guarantee fulfilment where a product becomes unavailable, a technical or pricing error occurs, or the order cannot reasonably be fulfilled.
If we are unable to fulfil your order after payment has been received, we will contact you and, where applicable, arrange an alternative product or refund.
Pricing & Payment
All prices are displayed in South African Rand (ZAR).
Prices displayed on the website are subject to change.
The price applicable to your order is the price displayed at checkout when the order is placed, subject to obvious pricing or technical errors.
Delivery fees are calculated separately at checkout unless otherwise stated.
Payments may be processed through third-party payment providers available on our website.
Delivery
We aim to process orders within 1–2 working days, with delivery typically taking 2–4 working days after dispatch.
Delivery times are estimates and may vary depending on your location, order size, stock availability and circumstances affecting our delivery partners.
Customers are responsible for providing accurate delivery information.
Products & Storage
Customers are responsible for storing and handling products appropriately after delivery.
Any applicable product or storage instructions should be followed.
Do not consume bottled water if the bottle, seal or packaging appears damaged or compromised.
If you have concerns about the quality or condition of a product, please contact us at info@muuttuawater.co.za.
Custom & Bulk Orders
Custom-branded, corporate, event, wholesale and bulk orders may be subject to separate quotations, minimum order quantities, production timelines, payment requirements and agreed commercial terms.
Customers are responsible for carefully checking artwork, logos, names, quantities and other specifications before approving production.
Promotions & Discount Codes
Discount codes and promotional offers cannot be combined unless expressly stated otherwise.
Promotions are subject to availability and any additional terms communicated with the relevant offer.
Intellectual Property
All Muuttua Water branding, logos, product imagery, website content, designs, text, graphics and other intellectual property displayed on this website belong to or are licensed to Muuttua Water.
You may not reproduce, copy, modify, distribute or commercially use our intellectual property without prior written permission.
Website Use
You agree to use the website lawfully and responsibly.
You may not attempt to interfere with the operation or security of the website, gain unauthorised access to our systems, submit fraudulent information or use the website for unlawful purposes.
Privacy
Personal information submitted through our website is handled in accordance with our Privacy Policy and applicable South African data-protection law.
Changes to These Terms
Muuttua Water reserves the right to update these Terms & Conditions from time to time.
The latest version published on the website will apply to future use of the website and orders, subject to applicable law.
Nothing in these Terms & Conditions limits or excludes any consumer rights that cannot legally be excluded under South African law. The Consumer Protection Act establishes national consumer-protection standards and remedies in South Africa. (Government of South Africa)
Contact Us
For questions regarding these Terms & Conditions:
info@muuttuawater.co.za
Muuttua Water (Pty) Ltd
A Reimagined Standard