At Muuttua Water, we want you to receive your order in the condition you expect.
Because our products include bottled water and other consumable products, we do not accept ordinary change-of-mind returns on products that have been opened, used or consumed.
However, if your order arrives damaged, incorrect, leaking, defective or otherwise compromised, please contact us so that we can assist you.
Where a product qualifies for a return, replacement or refund under applicable law, Muuttua Water will provide the appropriate remedy. South African consumer law provides specific protections and remedies for qualifying defective or unsafe goods. (Government of South Africa)
How to Report an Issue
Please email info@muuttuawater.co.za with:
- Your order number
- Your full name
- Your contact details
- A photograph of the product
- A photograph of the packaging
- A photograph showing the issue or damage
- A short description of the problem
Please retain the affected product and its packaging until we advise whether it needs to be returned or inspected.
Custom & Branded Orders
Custom-branded, corporate, event and bulk orders may be subject to different cancellation, return and refund terms depending on the nature of the order and whether production has commenced.
Where artwork or specifications have been approved by the customer, changes may not be possible once production has started.
Refunds
Where a refund is approved, it will generally be processed using the original payment method.
The time required for a refund to reflect in your account may depend on the payment provider or financial institution.
Nothing in this policy limits or excludes any consumer rights that cannot legally be excluded under South African law.
Contact Us
For refund and returns enquiries:
info@muuttuawater.co.za
Muuttua Water (Pty) Ltd
A Reimagined Standard